Description

Question and Answer: 62 The Avaya Aura Experience Portal with POM (Proactive Outreach Manager) Implementation and Maintenance exam is a certification exam offered by Avaya, a leading provider of communication and collaboration solutions. This exam is designed to validate the knowledge and skills of professionals who implement and maintain Avaya Aura Experience Portal with POM solutions. The Avaya Aura Experience Portal is a comprehensive self-service platform that allows organizations to deliver personalized, interactive voice and multimedia experiences to their customers. It provides tools and features for designing, developing, and managing self-service applications, enabling organizations to enhance customer service and improve operational efficiency. The Proactive Outreach Manager (POM) is a component of the Avaya Aura Experience Portal that enables organizations to deliver proactive outbound communications to customers. It allows businesses to automate outbound campaigns, such as appointment reminders, notifications, and surveys, using a variety of communication channels, including voice, SMS, email, and social media. The implementation and maintenance exam for Avaya Aura Experience Portal with POM covers various topics related to the installation, configuration, administration, and troubleshooting of the solution. Some of the key areas that may be covered in the exam include: 1. Avaya Aura Experience Portal architecture and components 2. Installation and configuration of Avaya Aura Experience Portal and POM 3. Design and development of self-service applications using Avaya Orchestration Designer 4. Proactive Outreach Manager configuration and administration 5. Integration with other Avaya and third-party systems 6. Monitoring, troubleshooting, and maintenance of the solution It's important to note that the specific exam content and requirements may vary, and it's recommended to refer to the official Avaya documentation and exam guide for the most up-to-date information. Avaya may also periodically update their certification program, so it's advisable to visit their website or contact their support for the latest details on the Avaya Aura Experience Portal with POM Implementation and Maintenance exam.